VisaForAgents
Log inRegister

Refund & Cancellation Policy

Clear rules for every payment.

VisaForAgents charges the Government Fee and Service Fee for each Application directly through our payment partner, CCAvenue, at the time you submit it — there is no prepaid balance to manage. This page sets out exactly what happens to that payment in every scenario.

1. Application Fees

Each Application charges two components at submission: the Government Fee (passed through to the destination country's immigration authority) and VisaForAgents' Service Fee. Both are confirmed paid only once CCAvenue confirms the transaction as successful.

ScenarioOutcome
Payment fails or is abandoned mid-checkout
No charge is applied; the Application stays pending and can be paid again from your applications list
Case-by-Case
Bank debited but Application not marked paid
Contact us with the payment reference — verified mismatches are refunded to source within 7–10 business days
Refundable
Cancelled before submission to the authority
Both components are refunded to your original payment method — no funds have left the platform yet
Refundable
Government Fee, once submitted
Non-refundable once remitted to the immigration authority, regardless of outcome
Not Refundable
Service Fee, visa approved on time
Service delivered as intended
Not Refundable
Service Fee, visa rejected by the authority
Consular refusal is outside our control; the Service Fee covers facilitation work already performed
Not Refundable
Service Fee, proven VisaForAgents processing error
Evaluated case-by-case; may include a fee waiver or free re-submission where the error is ours
Case-by-Case
ℹ️

Some destinations forward Government Fees to the issuing authority within hours of submission. Once that happens, that component cannot be recovered by VisaForAgents under any circumstances — it sits with the foreign government, not with us.

2. Never Refundable

Regardless of scenario, the following are not refundable under any circumstance, as they are paid to or consumed by third parties outside VisaForAgents' control:

  • ›Government visa fees and biometric fees once remitted to the immigration authority.
  • ›VFS Global or embassy service charges and courier fees.
  • ›Any overstay, late-filing, or other penalty imposed directly by a destination country's government on an End Client.

Frequently Asked Questions

This policy was last reviewed on 24 July 2026 and applies to all payment activity from that date onward. VisaForAgents reserves the right to amend this policy with 30 days' notice published on this page. See also our Terms of Service and Partner Agreement.